Airfare /
Fare Basis

 

JetPromo

OLITE / SALE

 

JetSale

LSALE

 

JetLite

BLITE

 

JetSaver

MSAVER

 

JetFlex

YFLEX

Class of TravelEconomy
O Class
Economy
L Class
Economy
P Class
Economy
M Class
Economy
Y Class
Cabin Baggage Allowance7kg7kg7kg7kg7kg
Checked Baggage Allowance15kg20kg20kg20kg25kg
ExcessAt Airport
$10.00 / kg
– OR –
Pre-purchased additional baggage
$55.00 for an extra 23kg
At Airport
$10.00 / kg
– OR –
Pre-purchased additional baggage
$55.00 for an extra 23kg
At Airport
$10.00 / kg
– OR –
Pre-purchased additional baggage
$55.00 for an extra 23kg
At Airport
$10.00 / kg
– OR –
Pre-purchased additional baggage
$55.00 for an extra 23kg
At Airport
$10.00 / kg
– OR –
Pre-purchased additional baggage
$55.00 for an extra 23kg
PaymentInstant PurchaseInstant PurchaseInstant PurchaseInstant PurchaseInstant Purchase
Ticket Validity12 months from date of issue.12 months from date of issue.12 months from date of issue.12 months from date of issue.12 months from date of issue.
Flight ChangesChanges permitted up to 24 hours before travel, for a processing of $65 per flight, subject to fare availability. If equivalent fare is not available the value of ticket can be used towards purchase of higher fare.Changes permitted up to 24 hours before travel, for a processing of $65 per flight, subject to fare availability. If equivalent fare is not available the value of ticket can be used towards purchase of higher fare.Changes permitted up to 24 hours before travel, for a processing of $65 per flight, subject to fare availability. If equivalent fare is not available the value of ticket can be used towards purchase of higher fare.Changes permitted up to 24 hours before travel, for a processing of $65 per flight, subject to fare availability. If equivalent fare is not available the value of ticket can be used towards purchase of higher fare.Permitted (subject to availability)
Cancellation / RefundNon-refundable.

-OR-

Credit Voucher
For a processing fee of $65.00, the value of the ticket can be held in credit. The credit voucher is valid for 12 months from date of issue of your original ticket.
The credit voucher can be used for purchase of same airfare type to any JETGO destinations.
If equivalent fare is not available the value of credit voucher can be used towards purchase of higher fare.
The credit voucher is non-transferable, and must be used in one transaction only.
The credit voucher is not redeemable for cash or other purchases.

Non-refundable.

-OR-

Credit Voucher
For a processing fee of $65.00, the value of the ticket can be held in credit. The credit voucher is valid for 12 months from date of issue of your original ticket.
The credit voucher can be used for purchase of same airfare type to any JETGO destinations.
If equivalent fare is not available the value of credit voucher can be used towards purchase of higher fare.
The credit voucher is non-transferable, and must be used in one transaction only.
The credit voucher is not redeemable for cash or other purchases.

Refundable for a processing fee of $65.00, up to 24 hours before travel.

-OR-

Credit Voucher
The value of the ticket can be held in credit for no fee. The credit voucher is valid for 12 months from date of issue of your original ticket.
The credit voucher can be used for purchase of same airfare type to any JETGO destinations.
If equivalent fare is not available the value of credit voucher can be used towards purchase of higher fare.
The credit voucher is non-transferable, and must be used in one transaction only.
The credit voucher is not redeemable for cash or other purchases.

Refundable for a processing fee of $65.00, up to 24 hours before travel.

-OR-

Credit Voucher
The value of the ticket can be held in credit for no fee. The credit voucher is valid for 12 months from date of issue of your original ticket.
The credit voucher can be used for purchase of same airfare type to any JETGO destinations.
If equivalent fare is not available the value of credit voucher can be used towards purchase of higher fare.
The credit voucher is non-transferable, and must be used in one transaction only.
The credit voucher is not redeemable for cash or other purchases.

Fully refundable
Name ChangesNot PermittedNot PermittedNot PermittedPermitted, for a processing fee of $65.00.
First sector must not be flown.
Permitted.
First sector must not be flown.

Passenger Types

PASSENGER TYPESBaggage Allowance
ADULT15 YEARS AND OVERAD – AdultBaggage allowance appropriate to fare purchased.
YOUNG PASSENGER12 YEARS TO 14 YEARSYPTA – Young Person travelling aloneBaggage allowance appropriate to fare purchased.
CHILD2 YEARS TO 11 YEARSCHD – Accompanied by person 15 years or olderBaggage allowance appropriate to fare purchased.
UNACCOMPANIED MINOR5 YEARS TO 11 YEARSUM – Unaccompanied child travelling aloneBaggage allowance appropriate to fare purchased.
INFANT0-24 MONTHSINF – Nursed infant is carried free of chargeBaggage allowance of 25kg, regardless of adult fare.

Terms and Conditions

Applicability:

JETGO Australia passengers fly subject to the ticket fare rules, these terms, and the laws of the Commonwealth, States and Territories. These conditions apply to all flights operated by JETGO, shown with an airline designator code of “JG” on the ticket.

Cabin Baggage:

Each passenger (excluding infants) is permitted to carry on one piece of cabin baggage with dimensions not exceeding 48cm (length) + 34cm (height) + 23cm (depth). Passengers can also carry one other small personal item including a handbag or small laptop. Total carry-on baggage must not exceed 7kg. If your cabin baggage exceeds the limitations you will be required to check it in.

Checked Baggage:

Each passenger (excluding infants) is permitted to check-in baggage at no charge to the weight indicated on their itinerary (dependent upon fare class). Checked baggage in excess of your limit, will incur a charge and is not guaranteed uplift. The maximum allowable weight of any single item of baggage is 32kg. In addition to the allowable limit, JETGO will also carry the following items with no additional charge:

Baby accessories such as a pram and portable cot provided you are travelling with an infant. (Up to 25kg)

Personal mobility devices such as a wheelchair, crutches and walking frame provided you are dependent on them.

Liability:

When flying within Australia, JETGO Australia is subject to the provisions of the Trade Practices Act 1974 (Cth), the Civil Aviation (Carriers’ Liability) Act 1959 (Cth) and applicable State and Territory legislation. Liability is limited as follows:

In respect of the death or injury of any passenger – $725,000.00;

In respect of checked baggage – $1,600.00 per passenger;

In respect of cabin baggage – $160.00 per passenger.

Dress standards:

All passengers must abide by the following minimum standards of dress:

Footwear must be worn by all passengers able to walk

Shirt/singlet

Shorts/skirt

No apparel displaying offensive or obscene material

Privacy:

Your privacy is important to JETGO. When registering your interest for the provision of services by JETGO, we will collect personal information about you. Our primary purpose when collecting personal information is to enable us to provide services to you. If you choose not to provide the information requested, we may not be able to provide services to you.

Insurance:

Personal and baggage insurance is recommended.

Passenger conduct: For your safety and the safety and convenience of others, you must comply with the following requirements and all other directions of any JETGO Australia crew member. When on board:

Seat belts must be fastened when seated;

Passengers must remain seated when directed particularly while the aircraft is moving on the tarmac;

Electronic devices that may interfere with the flight must not be operated;

Smoking is prohibited;

Infant and child restraints must be used as directed; and

Passengers must behave in a manner to which other passengers may not reasonably object.

Fares and fare rules: Your ticket price may include government and other taxes, charges and fees which are imposed by other entities including government authorities and airport operators. These taxes, charges and fees may constitute a significant portion of the cost of your total fare.

Special assistance: JETGO require advanced notice of passengers with a disability who are travelling, and in some circumstances passengers with disabilities may need to check-in earlier or travel with a Carer. If you require special assistance please contact JETGO before making a booking.

Check-in:

Failure to check-in within the designated times may result in you being refused carriage on JETGO. Check-in will close strictly 45 minutes before your scheduled departure time. Photo identification and a copy of your itinerary are required at the time of check-in.

Seating: JETGO does not guarantee you any seating, even if your booking has been confirmed and you have pre-selected a seat.

Disruptions:

JETGO Australia assumes no responsibility for making connections between or with the flight offered, the flights of other airlines or any other form of transport. For safety reasons, there is a very small possibility you may be landed at an airport other than the original destination. JETGO Australia will not be liable for any consequential loss, damage, or expenses of any kind arising from such carriage or delay. JETGO Australia may need to cancel, or delay and reschedule flights or services due to unsuitable weather conditions, industrial action, technical problems, operational reasons or any event beyond our reasonable control. To the extent permitted by applicable laws, JETGO Australia will not be liable for any losses you may incur because of a cancellation, or delay of a flight. JETGO Australia may, without notice, substitute other means of transport or service suppliers. These terms and conditions apply to any substituted or altered means of transport or service suppliers.

Right to Refuse Carriage:

You must comply with all applicable laws, regulations, orders and notifications in force relating to air transport and all conditions and instructions of JETGO Australia. If, in the opinion of JETGO Australia or its agents, you are in breach of the conditions of carriage or under the influence of drugs or alcohol, or if necessary for the safety, comfort or security of other passengers or the protection of property, JETGO Australia reserves the right to refuse you carriage and may deny you boarding or require you to leave the aircraft or other means of transport, and may if necessary, physically remove you from the aircraft or other means of transport or physically restrain you. It is a criminal offence not to act as instructed by the aircraft crew once you have passed through a boarding gate.

Passenger Health:

If you have any concerns as to your well-being in flight, JETGO Australia recommends you consult your doctor before travel and follow the health advice provided by your doctor. Pregnant passengers are encouraged to consult their doctors if their pregnancy is complicated. Pregnant passengers more than 28 weeks term will need to carry a letter from a doctor stating fitness for travel; pregnant passengers more than 36weeks term are unable to travel. JETGO Australia will not be liable for any illness, injury or death of any person, including (without limitation) any illness, disability or personal injury to, or death caused or aggravated by your air travel with us where travel posed a risk to you due to your age, physical or mental condition.

Searches:

JETGO Australia, government or airport officials may require you to submit to clothing and body searches, or require you to submit your baggage to searches or inspections, and search or inspect your baggage with or without you present.

Smoking:

Smoking is not permitted on any JETGO aircraft or in any airport terminal.

Credit Card Surcharges

  • American Express: 3.85%
  • Diner: 3.22%
  • Visa/Mastercard: 1.12%