How much baggage can I take on the aircraft?

CARRY-ON BAGGAGE

All Passengers (excluding Infants) are permitted to take up to 7kg of Carry-On Baggage on board.

Two Pieces
Small bag
Or briefcase.
48cm long x 34cm wide x 23cm deep


Total linear dimensions; 105cm
Total weight: 7kg

OR
One small bag
Plus suit pack or Garment bag.
Total weight: 7kg
Suit-pack linear dimensions: 185cm
114cm long x 60cm wide x 11cm deep


Bag linear dimensions: 105cm
48cm long x 34cm wide x 23cm deep

LAPTOPS

JETGO Australia does not recommend that Laptops be checked as check-in luggage to avoid any damage that could be sustained in transport. If a laptop is checked-in, the customer service agent must be informed and a limited release form must be completed.

CHECKED BAGGAGE

Your checked baggage allowance depends on the fare you purchased.
Please refer table below for your allowance and excess charges.
The maximum weight of any checked baggage is 32kg.

Airfare Class Checked
Baggage
Cabin Baggage Excess Charge
(Inclusive GST)
JetSale L $10.00 / Kilo
JetLite P $10.00 / Kilo
JetSaver M $10.00 / Kilo
JetFlex Y $10.00 / Kilo
Promo Fares Varies $10.00 / Kilo

What will I be charged for excess baggage?

EXCESS BAGGAGE

Baggage in excess of your limits of your fare, will be charged at a rate of $10.00 per kilogram. (Inclusive GST).

INFANT BAGGAGE

Adults accompanying infants are entitled to carry infant special items as checked baggage free of charge on JETGO, irrespective of their combined weight. These items include, but are not restricted to the following:

    • Pram/stroller
    • Portable cot
    • Car seat
    • Baby capsule

If the adult does not have a baggage allowance (i.e. Promo Airfare) the above items can still be checked in free of charge. Other infant items, such as clothing and toys, form part of the adult’s baggage allowance.

WHEELCHAIRS AND MOBILITY

Wheelchairs/mobility aids are carried free of charge when required for personal use by guests who are travelling.

What time do I need to check-in at the airport?

We recommend that all passengers be checked-in 45 minutes before your scheduled departure time. Check-in will open 90 minutes before departure and close strictly 45 minutes before departure.

JETGO Delayed or damaged baggage

Delayed or lost baggage, or damage to baggage and/or baggage contents, should be reported to JETGO Ground Handling staff at the airport. Passengers, who are unable to report loss or damage at the airport, should make a report in writing within the required time limits by submitting the required claim form to feedback@jetgo.com for review. Compensation for baggage claims will be assessed within the limitations of JETGO Terms and Conditions of Carriage.

Making a Claim

Loss or Destruction to part of an item of Checked Baggage
Claim to be made within 3 days of the JETGO flight. Liability for checked baggage is limited to damage, which occurs while the baggage is in our control.

Loss or Destruction to whole of an item of Checked Baggage
Claim must be made within 3 days from the date that the passenger should have received their checked baggage from their JETGO flight. Liability for checked baggage is limited to damage, which occurs while the baggage is in our control.

Damage, Loss or Destruction of Carry-on Baggage
Claim must be made within 3 days of the JETGO flight. Liability for carry-on baggage is limited to damage that results from the carriers fault or that of its agents.

Do I need a ticket?

No. JETGO is an e-Ticket airline, and a copy of your e-Ticket number will be displayed on your itinerary that is emailed to you. Please bring a copy of your itinerary with you to the airport, along with your photo ID.

Can I travel while pregnant?

You can travel up until 28 weeks term where the pregnancy is uncomplicated. After 28 weeks you will need to carry a letter from your doctor to state you are fit to travel. Pregnant passengers are unable to travel once reaching 36 weeks. Passengers are encouraged to counsel their doctors before travel, particularly when there is a complicated pregnancy.

Can my child travel?

Infants (not yet two years of age) can travel when nursed by a parent / guardian over the age of 15. One parent / guardian must accompany each infant.

JETGO can carry three nursed infants per flight only.

If travelling with a nursed infant, you may either book online or with our Reservations Team prior to departure.

Travel cannot be guaranteed if you arrive at the airport with an infant that is not already booked on the flight.

Can pets fly on your aircraft?

At this stage JETGO are unable to accept pets/animals on our aircraft.

Do you transport freight?

No. Only passenger checked baggage is able to be carried.

Minimum Connection/Transfer Times To Other Airlines

JETGO offers point to point travel. When you check-in with JETGO your bag will be tagged to your final JETGO destination.

How does this affect me if I have an onward flight booking with another airline?

JETGO does not have check-in or baggage interline agreements with other airlines. You are required to collect your baggage, and check-in with your next airline/carrier to your onward destination. For Domestic Flights check-in and baggage acceptance closes 30 minutes before departure, and Internationally 1 hour before departure.

This is a guide only, and JETGO accepts no responsibility for any onward bookings with another airline/carrier.

JETGO endeavours to operate to our published schedule, however we reserve the right to change our schedule at any time. There will be no compensation provided resulting from a schedule change or operational delay.

We recommend the following minimum connection/transfer times.

Brisbane (BNE)
Domestic – 1 hr 30 min
International – 3 hrs

Gold Coast (OOL)
Domestic – 1hr 30 min
International – 2hr

Rockhampton (ROK)
Domestic – 1 hr 30 min

Townsville (TSV)
Domestic – 1 hr 30 min
International – 2 hrs 30 min

Melbourne
Essendon (MEB)
Domestic connection to Essendon (MEB) – 1 hr

Essendon to Tullamarine (MEL)
Domestic connection from Tullamarine (MEL) – 2 hrs
International connection from Tullamarine (MEL) – 3 hrs