FAQs

• How much baggage can I take on the aircraft?

  CARRY-ON BAGGAGE

  All Passengers (excluding Infants) are permitted to take up to 7kg of Carry-On Baggage on board.

  Two Pieces Small bag Or briefcase.		48cm long x 34cm wide x 23cm deep Total linear dimensions; 105cm Total weight: 7kg
  OR
  One small bag Plus suit pack or Garment bag. Total weight: 7kg		Suit-pack linear dimensions: 185cm 114cm long x 60cm wide x 11cm deep Bag linear dimensions: 105cm 48cm long x 34cm wide x 23cm deep

  
  

  LAPTOPS

  Laptops are not to be checked-in, unless requested by the passenger, to avoid damage that may be sustained to laptops in the hold.
  
   You will also be asked if your carry-on baggage contains any sharp objects or cutting instruments. Sharp items not only include knives and forks, but also everyday articles such as scissors. This is the time to remove such items and place them in your checked baggage.
  
  

  CHECKED BAGGAGE

  Your checked baggage allowance depends on the fare you purchased.
  Please refer table below for your allowance and excess charges.
  The maximum weight of any checked baggage is 32kg.

  Airfare	Class	Checked Baggage	Cabin Baggage	Excess Charge (Inclusive GST)
  JetSale	L			$5.00 / Kilo
  JetLite	P			$5.00 / Kilo
  JetSaver	M			$5.00 / Kilo
  JetFlex	Y			$5.00 / Kilo
  Promo Fares	Varies			$5.00 / Kilo

   

• What will I be charged for excess baggage?

  EXCESS BAGGAGE

  Baggage in excess of your limits of your fare, will be charged at a rate of $5.00 per kilogram. (Inclusive GST).

  INFANT BAGGAGE

  Adults accompanying infants are entitled to carry infant special items as checked baggage free of charge on JETGO, irrespective of their combined weight. These items include, but are not restricted to the following:

  • Pram/stroller
  • Portable cot
  • Car seat
  • Baby capsule
  
  

  If the adult does not have a baggage allowance (i.e. Promo Airfare) the above items can still be checked in free of charge. Other infant items, such as clothing and toys, form part of the adult's baggage allowance.

  WHEELCHAIRS AND MOBILITY

  Wheelchairs/mobility aids are carried free of charge when required for personal use by guests who are travelling.

• What time do I need to check-in at the airport?

  We recommend that all passengers be checked-in 45 minutes before your scheduled departure time. Check-in will open 90 minutes before departure and close strictly 30 minutes before departure.

• Do I need a ticket?

  No. JETGO is an e-Ticket airline, and a copy of your e-Ticket number will be displayed on your itinerary that is emailed to you. Please bring a copy of your itinerary with you to the airport, along with your photo ID.

• Can I travel while pregnant?

  You can travel up until 28 weeks term where the pregnancy is uncomplicated. After 28 weeks you will need to carry a letter from your doctor to state you are fit to travel. Pregnant passengers are unable to travel once reaching 36 weeks. Passengers are encouraged to counsel their doctors before travel, particularly when there is a complicated pregnancy.

• Can my child travel?

  Infants (Not yet 2 years of age) can travel when sitting on an adults lap, and one adult must accompany every infant. 

  Please notify JETGO prior to departure if you will travelling with an infant, by calling 1300 328 000, 0800-1700 AEST -  7days.
  This cannot be done at the airport prior to departure.

  All other children (aged 2 – 11 years inclusive) require their own seat and therefore need to purchase an airfare.

• Can pets fly on your aircraft?

  At this stage JETGO are unable to accept pets/animals on our aircraft.

• Do you transport freight?

  No. Only passenger checked baggage is able to be carried.

• Useful Links

  http://www.quarantinedomestic.gov.au/

  http://travelsecure.infrastructure.gov.au/domestic         

  https://www.casa.gov.au/operations/standard-page/dangerous-goods

• Minimum Connection/Transfer Times To Other Airlines

  JETGO offers point to point travel. When you check-in with JETGO your bag will be tagged to your final JETGO destination.

  How does this affect me if I have an onward flight booking with another airline?
  JETGO does not have check-in or baggage interline agreements with other airlines. You are required to collect your baggage, and check-in with your next airline/carrier to your onward destination. For Domestic Flights check-in and baggage acceptance closes 30 minutes before departure, and Internationally 1 hour before departure.

  This is a guide only, and JETGO accepts no responsibility for any onward bookings with another airline/carrier.

  JETGO endeavours to operate to our published schedule, however we reserve the right to change our schedule at any time. There will be no compensation provided resulting from a schedule change or operational delay.

  We recommend the following minimum connection/transfer times.
  

  Brisbane (BNE)
  Domestic - 1 hr 30 min
  International - 3 hrs

  Gold Coast (OOL)
  Domestic - 1hr 30 min
  International - 2hr 

  Rockhampton (ROK)
  Domestic – 1 hr 30 min

  Townsville (TSV)
  Domestic - 1 hr 30 min
  International - 2 hrs 30 min

  Melbourne
  Essendon (MEB)
  Domestic connection to Essendon (MEB) – 1 hr

  Essendon to Tullamarine (MEL)
  Domestic connection from Tullamarine (MEL) – 2 hrs
  International connection from Tullamarine (MEL) – 3 hrs